Postage, Cancellation & Refund Policy

📦 Shipping & Postage

At R.M.K, we aim to get your order to you as quickly and safely as possible.

🚚 Shipping Carrier

All orders are shipped via Australia Post with tracking. You will receive a tracking number via email once your order has been dispatched.

🕒 Processing & Dispatch Time

  • Orders are processed and dispatched on the next business day after your order is placed.
  • Orders placed on weekends or public holidays will be dispatched on the next available business day.

🇦🇺 Domestic Shipping (Australia)

  • Standard Shipping: Estimated delivery in 2–6 business days
  • Express Shipping: Estimated delivery in 1–3 business days (depending on your location)

Delivery times may vary depending on Australia Post delays or regional locations.

💡 Important Notes

  • Please ensure your shipping address is correct at checkout. We are not responsible for parcels sent to the wrong address due to customer error.
  • Once your order has been shipped, delivery is in the hands of Australia Post. Delays due to weather, high volume, or carrier issues are outside of our control.
  • If your parcel is marked as delivered but not received, please contact Australia Post directly to file a missing parcel claim.

At R.M.K, we want you to love your purchase. We also understand that things change, so we’ve created a clear and straightforward Cancellation & Refund Policy to support a smooth shopping experience.

🏠 Local Delivery (Select Areas Only)

We offer local delivery for customers located within selected areas near our dispatch location.

📍 Eligibility:

  • Local delivery is available 
  • The option will appear automatically at checkout if your address qualifies.

💵 Cost:

  • Free for orders over $100
  • $12 for orders under $100

⏱️ Delivery Timeframe:

  • Orders are delivered within 1–2 business days after dispatch.
  • You will receive a notification when your order is out for delivery.

🛎️ Delivery Instructions:

  • Please include any relevant instructions at checkout (e.g., safe drop location, gate codes, etc.).
  • If no one is available to receive the order, we will leave it in a safe place if possible. If not, we will contact you to reschedule delivery.

💳 Refund Policy

We offer refunds for eligible returns under the following conditions:

✅ Eligibility for Refund:

  • Items must be unworn, unwashed, and in original condition, with tags attached.
  • Refund requests must be made within 14 days of delivery.
  • Final Sale, clearance, or custom items are not eligible for refunds.

🔄 How to Request a Refund:

  1. Email us at radmotokids@outlook.com with your order number and reason for return.

  2. We'll provide return instructions and a return shipping address.

  3. Once we receive and inspect your return, your refund will be processed within 5–7 business days back to your original payment method.

🚚 Return Shipping Costs:

  • Customers are responsible for return shipping unless the item is defective or incorrect.

⚠️ Non-Refundable Items:

  • Gift cards
  • Final Sale or clearance items
  • Worn, damaged, or altered items
  • Items returned without authorization

🛍️ Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, we recommend returning your item for a refund and placing a new order.